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Print Quality

All files undergo a free 33-point human and computer review to detect errors in the design. Our pre-press team checks your files for compliance with production techniques and quality standards. As a result of the review, they provide you with detailed feedback and inform you in advance about the possibility and quality losses that may occur during produc- tion. In order to prevent this situation, improvements that can be made in your existing design file can be made by our team in line with the current conditions.

File review and quality control is free of charge. Files that are not suitable for production and all improvement sugges- tions that can be made as a result of the review are also indicated to you. If the specified technical improvements are deemed appropriate, they are processed into the file by our team to the extent permitted by the file and design.

No payment is requested from you as a result of the examination of Resolution, Color, Size and other required condi- tions in your design file.

Yes, we also offer hard copy proofs, which we recommend in case your artwork is color critical. You can request the Proof Print after you have placed your order.

Please note that hard copy proofs may be printed on a different substrate than the one you ordered. The colors in the printed project may differ depending on the coating you choose (e.g. gloss, matt or UV). We do not offer proofs for pro- duction types that cannot be technically proofed.

But you can ask us for advice on this.

We do our best to provide our customers with the best color match for their artwork. However, it is not always possible to achieve an exact color match. The type of texture, finish and material used for the project can affect the colors in the final printed product.

The paper texture used in the production processes of the design used in your order, the machine printing technique, the quality of the printed file, the type of cellophane, all factors that affect the production are factors that affect the print color. In addition, let's not forget that the colors that appear on the screen are in RGB value and should not be compared with CMYK color values.

You can read our blog post for RGB and CMYK color values comparison.

See also : Printed color and screen color comparison >>>

For printed projects, we recommend using CMYK (Cyan, Magenta, Yellow and Key). This ensures you get the right colors in the final printed product. Learn more about CMYK.

See CMYK;

CMYK is the color printing method used for printed designs. It is a combination of four ink colors (Cyan, Magenta, Yellow and Key or Black). Overlapping these colors in various amounts produces all the colors printed. We call this full color printing. To make sure you get the right colors, set the color mode in your application to CMYK before you send the file to print. We recommend switching to CMYK if you already started your project in RGB mode, but keep in mind that computer monitors are calibrated in RGB mode and may not produce exactly the same color as the colors printed on your screen.

Of course, we can. However, the key may make the colors different in the final print. But don't worry: We will send you a PDF of your file before printing. This way, you can see how your project will look before you start printing.

If you are not going to use your files on the web, you should start working in CMYK format. You can use the following methods for Adobe programs to switch to CMYK color mode.

For Adobe Illustrator : File / Document Color Mod / CMYK

For Adobe Photoshop: Image / Mode / CMYK Color

Some images appear blurry when printed. This is due to low image resolution, which makes the picture appear pixelat- ed. To correct this, use an image with a resolution of at least 300 dpi. Learn more about image resolution.

Resolution refers to the number of colored dots, or pixels, that make up an image. It is usually expressed in dpi or dots per inch.

Resolution Basics:

The higher the DPI, the higher the resolution, the better the image quality. But don't overdo it. Higher resolution images create files of larger size. Image resolution is directly and inversely proportional to the resolution of an image's physical size. When you increase the resolution of an image, you decrease the resolution of the image size. When you enlarge an image, lower the resolu- tion. Otherwise, the image will print badly. The ideal resolution for printed images is 300 dpi and 400 dpi for text at the final printed size.

Purchasing Processes

A proof is a PDF copy of your file that shows problem areas in your design. This service is a quick and easy way to have your artwork reviewed for technical issues before printing. The proof includes any changes our team has made and sug- gestions on how to get your file print ready.

* We do not charge for proof prints if the file and print type are appropriate after review,

* Pre-production file check is free of charge,

* Depending on the mode of delivery, transportation costs are included in the price,

* Packaging costs are included in your price,

We make every effort to ensure that all information in the offer, including product description and pricing, is reliable and accurate. If your order is canceled due to a pricing error and your credit card has already been charged, we will immedi- ately issue a full refund.

There may be a difference in technical specifications between the requested productions and the sampled products and the cost rate may vary due to this difference. Therefore, if you do not have full technical details about your technical- ly detailed products, it would be the best option to send the existing sample you have. Thus, your pricing will be made in a healthier and controlled manner.

Orders received at our facility in Turkey will be charged Sales Tax at the rate of 18%. Orders shipped anywhere outside the country will be charged at Turkey customs duty rate and will be charged at the time of quotation.

Sales tax rates may vary depending on the product.

For example :

8% rate for some products in the textile category For printed works, a rate of 18% is used.

Withholding invoice rates vary according to the sector and type of production of our customers to be invoiced by us. Please get support from us for withholding rates.

Production File

The file formats we have identified below are the most widely used and most returnable file formats for production.

Supported File Formats;

PDF - Adobe Acrobat Pro , Aİ - Adobe İllustrator, TIFF - Adobe Photoshop , PSD - Adobe Photoshop , INDD - Adobe Indesign , CDR - Corel Draww , FH11 - Macromedia Freehand

Considerations for Supported File Formats;

* Saving the design file with the latest version file format possible,

* Allocation of production overruns,

* Preparation of special cutting molds of productions in vector form,

* The fonts used are converted to object format or transmitted with the file,

* Working in Cmyk Color Mode and specifying special color values in the file,

* The images used in the file are embedded in the file and the dpi values of the prepared images are high.

The ideal resolution for images is 300 dpi and 400 dpi for text. Keep in mind that images with low dpi values may be of poor quality during printing. The best method for you is to use high-resolution images as much as possible.

In addition, demo printing for files with low resolution will give you the opportunity to perform quality control and make an evaluation in terms of meeting your current needs. It would be the best decision for you to request sample printing for files that you are not sure of the resolution.

The most common method commonly used in sample printing is Digital Printing. Since the printing types vary accord- ing to the technologies of digital printing machines, remember that the sample you have received can be a reference up to 80% accuracy.

Üretim safhasında yaygın olarak en ço kullanılan ve üretim programlarının ortak altyapısına teknolojik olarak entegre edilen dosya sistemi Adobe Acrobat Pro programından alınan PDF dosya çıktısıdır. Ayrıca Pdf dosya biçimi desteklediği teknolojilerden dolayı mevcut dosyaların önizlemesinin, analiz edilmesinin ve farklı kontroller yapılabilmesinin avanta- jlarını sunmaktadır.

PDF Dosya biçimlerinde çalışılan dosyanın Piksel ya da Vektör Tabanlı olması önemli değildir. Bu dosya programı yaygın olarak kullanılan Tasarım programları tarafından rahatlıkla açılabilir.

Sizlerde PDF dosya biçimini kullanarak daha rahat ve önizlenebilir bir dosya biçimi ile paylaşım sağlayabilirsiniz. Adobe Acrobat Pro’nun sahip olduğu zengin ve gelişmiş eklentiler sayesinde pratik kullanım sizler için avataj sağlayacaktır.

Shipping Delivery

Our company can be sent by contracted delivery companies or delivery companies that your company has an agree- ment with. Depending on the type of delivery, you will be provided with the necessary information for the delivered prod- ucts. We can send you similar verification documents such as shipment tracking code, delivery document, etc. for the shipments we undertake as Neptün Global. However, we do not have the chance to make detailed reporting for the ship- ments that your company has contracted. In such cases, you can request a detailed report by contacting your autho- rized branch.

Methods We Use in Shipments;

- Domestic and International Cargo Transportation Companies

- Domestic and International Logistics Companies

- Delivery by Motor Courier

- Delivery by Vehicle Courier

The Delivery and Shipment Methods We Use for Domestic Shipments are as follows.

Cargo Companies, Logistics Companies, Bus Cargo,

The Delivery and Shipment Methods We Use for In-City Shipments are as follows.

Cargo Companies,, Logistics Companies,, Bus Cargo, Banabirkurye, Private Transportation

The Delivery and Shipment Methods We Use for International Shipments are as follows.

We use Ups, DHL and International Logistics companies.

The shipping and packaging options of the manufactured products are determined in the bidding processes. Shipment processes are initiated by packaging according to the packaging types determined in the bidding processes. The most common of these shipment types are as follows.

* Stretch Wrapped On Pallet Packaging

* Parcel Packed and Pallet Top Packaging

* Parcel Packaging

* Paper Packaging

* Bubble Nylon Packaging

* Custom Wooden Crate Packaging

* Packing with Styrofoam Packing

Neptün Global uses 3rd party delivery options for direct deliveries. All options that may be advantageous in terms of timing, distribution addresses and pricing are evaluated and these details are communicated to you at the offer stage.

Methods we use for direct deliveries;

* Logistics Companies (Truck, Truck, Pick-Up etc.)

* Banabirkurye

* With specially contracted Commercial Vehicles

We can report on all shipments with which we have an agreement. However, in the shipments that our customers have contracted, we can only submit documents related to delivery due to the fact that we are a 3rd party not within the agreement.

You can request the reporting screen and passwords from the branch you have contracted for your cargo shipments and in this way, you can easily access the reports of your shipments in more detail, including costs and delivery date information.

We have instant reporting options for bulk courier shipments within Istanbul. In addition, with our Route application, we can offer you the best price advantages and realize faster delivery with the best route available.

Contract & Terms

Our contracts are created depending on the order processes and order conditions. We can make a standard supplier agreement, confidentiality agreement and, if you wish, an order-specific agreement. Stamp tax is paid for the prepared contracts and the paid tax receipt is notified to our customers.

The prepared contracts are organized by mutual agreement with our customers and all possible issues are specified in the relevant articles. In contracted productions, production is not started before the contract and signed sample decla- ration is requested.

We can make an NDA. Your files, correspondence, projects and all your information are private for us. Contract terms can only be prepared on a project basis. Based on the contracts prepared on a project basis, all post-production images and production files can be delivered to our customers upon request.

Confidentiality agreements and production conditions and confidentiality conditions are signed for a period of time by mutual agreement in line with the request of our customers. Stamp tax is not paid for confidentiality agreements.

You can pay for all your orders by Money Order, Eft, Credit Card. Payment terms are determined before the order and no changes are made afterwards. In case of a change in the payment type, the interest rate difference price of the relevant order raw material will be invoiced separately.

For raw materials such as paper and cellophane, which are affected by exchange rates and price increases, the maturity difference is reflected on a monthly basis under market conditions. Keeping your payment method as unchanged as possible will ensure that your determined costs do not change.

If you want to use the credit card payment option, you can evaluate and use the number of installments allowed by our system. However, the commission rate that will be reflected in the preferred number of installments is determined by the bank and reflected to our customers.

Timing and Process

Production time is determined according to the technical specifications and production stages of the product to be pro- duced. In addition, delivery conditions and packaging details are of great importance for production time. Production time is predetermined for orders placed for production. All changes that can be made in the production stages may cause the production time to change. Therefore, pre-production planning and sticking to the existing plan during pro- duction is the most important element.

In order to ensure that your products are delivered on time and deliveries are not delayed, it is extremely important to consider the following factors.

* Preparation of the file to be produced technically suitable for production,

* Failure to revise the design file during the transition to production,

* Transmission of the packaging type and product quantity information on package basis with the order,

* Pre-determination of the delivery method at the time of ordering,

* Full and complete authorized contact information as well as delivery and shipping addresses.

Since we technically analyze every stage of production very well in the orders we take into production, we determine the time period by considering the processes that will affect production together with the current delivery conditions and packaging conditions. Since the first day we have been providing service, there has been no delay in our production. However, customer-related delays may occur. For example; Reasons such as late or incomplete arrival of packaging de- tails, changing shipping methods, late delivery of the production file to us may cause disruption in production plans. We can create return periods for delays caused by our company.

The time and supply flow order may be disrupted with the difficulty of obtaining products with rapidly changing stock conditions in Turkey and late approved price offers. Therefore, placing confirmed orders for products whose stocks change rapidly and require additional raw materials will make the process faster and more planned for both our custom- ers and us.

We can create return processes in production delays caused by our company. However, no refunds are received for delays caused by our Customers. Delays that may occur during the production phase are notified in advance to our cus- tomers and company officials who manage the order processes and the necessary information flow is provided in order to take the necessary action.

Return processes can be provided by mutual agreement, and our company shows the necessary sensitivity in order to prevent our customers from being victimized when necessary.

Our company is not responsible for the delay of the products delivered to the customer contracted cargo. Since the working order and delivery flows of today's cargo and delivery companies may vary depending on the intensity, it is not possible for us to provide support for the disruptions experienced in the services provided by 3rd companies.